Alpharetta, Georgia – The Alpharetta Police Department is opening a new line of communication with the community, one text message at a time.
As part of an effort to better understand how residents experience certain interactions with 911 and the department, Alpharetta police have started sending short text message surveys after selected calls and contacts. The goal is simple: give people a quick and easy way to share what went well, what could be better, and how satisfied they were with the service they received.
The surveys are not lengthy. Each one includes only a few questions and is meant to take a small amount of time. For the department, however, the feedback can carry real value. It can help police leaders recognize officers for positive work, identify areas that may need attention, and better understand what residents see and feel during interactions with public safety personnel.
The department says feedback from the public is important because it gives officers and staff a clearer picture of how they are doing. In many cases, residents may have a good experience but never have a simple way to share it. In other cases, someone may notice something that could be improved. This new tool is designed to make both types of feedback easier to send.
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Not everyone who contacts 911 or the Alpharetta Police Department will receive a survey. The messages will be sent only after certain types of interactions. Participation is also voluntary. Residents who receive a survey but do not want to take part can simply choose not to respond.
Police also emphasized that the survey system has limits. It cannot be used to report an emergency, criminal activity, or any situation that requires an immediate police response. It also cannot be used to file a formal complaint with the department.
Anyone facing an emergency should still call 911. Reports of criminal activity and official complaints should continue to be handled through the proper department channels.
With the new survey tool, the Alpharetta Police Department is asking residents to help shape better service by sharing honest, direct feedback after certain interactions. The message behind the effort is clear: public input matters, and the department wants to know how it can serve the community better.
